FAQ - Teacher Studio Management

Frequently Asked Questions

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GENERAL

FEATURES

BILLING

How will Duet help me run my training program?

Teachers are a lot of things: creative, disciplined, passionate, focused. But “good with spreadsheets” and “familiar with small business legalities” are rarely on that same list. Sometimes being a teacher can feel like doing two different jobs: inspiring the next generation of music makers and being an accountant. Not many people are that talented.

Duet takes on the management so you can focus on the music. We have built software systems to simplify and automate many of the management tasks that are required to schedule students, get paid, report activities and grow your business. Our teachers say that before Duet, they spent 20% of their time on administrative tasks running their training program. That is about 8 hours a week that you could be teaching more.

Do I have to be a private chess teacher to use Duet?

Not at all! Duet works for any teacher who needs help organizing schedules, communicating with clients, and tracking costs and payments. Private music teachers often need more help in these areas than those associated with a school. But even if you teach through a university or other school setting, Duet has tools that can help you be more productive and spend more time teaching, and less time hassling with administrative tasks.

What if my practice has more than one teacher?

Currently, Duet is only set up to have single teacher access. We cannot currently distinguish between different teachers with different rosters and different billing needs. But this is changing, so stay tuned!

Can parents and students also access Duet?

Duet relies on text-based messaging (and email as a backup) to communicate with your students' families. This means that any information families need to access—invoices, rescheduling options, event reminders, lesson notes—arrive as text messages and links directly to your students' families’ phones. Because of this text-first approach, student and parent portals are not needed.

I feel overwhelmed by getting started. Can you help?

Yes! Every new teacher gets access to a personalized onboarding consultant. This consultant will help you set up your account by uploading your student information for you and even inputting your teaching schedule in your calendar. If at any point you’d like to have a 30-minute one-on-one meeting, simply schedule time here.

Does Duet track billing and payments for me?

Yes! Duet will automatically track students' outstanding balances. You can see how much a family owes you at any point, send a dynamic web-based statement to the family, and collect payment from the family in just a few clicks.

Plus, Duet is integrated with Stripe, a payments processor, so your families can pay via credit card or ApplePay directly through their statements. But don't worry: If they pay you by other means, you can always manually enter in the transaction.

Does Duet remind my students when their lesson is?

Yes. Duet is designed to be text-first, meaning that students and Primary Contacts will be sent a text first to alert them to new events or event reminders. If a phone number is not available or if the text doesn't go through, communication is sent via email.

Does Duet provide a free website for me?

No. Tools like SquareSpace and Wix have become easy enough to use that we no longer have a website builder as part of our offering.

Does Duet allow mass emailing?

Yes. Duet provides you with tools for sending emails to all of your clients at one time, or only a selection of clients. The Student Information Organizer makes it easy to sort your students and compose emails and send them directly through the system.

What is the Season Smart Scheduler?

The Season Smart Scheduler is a Duet feature that simplifies the process of creating your recurring lesson teaching calendar. You know those dozens of hours you spend in July creating a school-year teaching calendar that works with all your students’ schedules? Get those hours back with the Season Smart Schedule. Instead of weeks of emails and texts back and forth, simply set your teaching availability, prioritize your student list, and send out lesson time requests to students' families. Once all of the data has been collected, Duet will magically produce a teaching schedule that works for everyone. Make final adjustments and edits, and you’re done!

Does Duet offer self-scheduling?

Yes. Duet teachers can set up blocks of availability on their calendars during which students can schedule themselves. Rather than having a student log in to see a teacher’s calendar, the teacher simply sends a link via text message. The link allows the Student or Primary Contact to view the teacher’s availability and select an available time. Once this time is selected, the lesson appears on the teacher’s calendar and the event confirmation is sent to the student.

Does Duet support group lessons?

Duet teachers can set up lessons or events on their calendars to which they invite more than one student.

How do I subscribe to Duet?

When you register for a Duet account, you are automatically give 14 days free to get your account set up and working for you. At the end of the 14-day free trial, you will be prompted to subscribe. Simply log into your account, click on your name in the top right corner, and select Subscription.

You can choose to pay monthly or annually (for a 1 month savings). Enter your credit card information in the form and click Save. That's it!

Which currencies do you accept?

We currently have customers in 27 countries, and we accept all currencies.

How do students' families pay me through Duet?

You can collect payment from families any way you want. But Duet is designed to automatically track credit card and ApplePay payments. We highly recommend setting up payment processing in your Duet account, allowing families to pay you through a single click in their statements, and allowing for Duet to automatically track payments. All payments made through credit card or ApplePay will be automatically deposited into your back account within 1–2 days of payment.

Does Duet allow me to charge per lesson?

Yes. With Duet, you can create a different billing cycle (i.e. per lesson vs monthly payment) and a different rate (i.e. $60/hour vs $75/hour) for each of your students. Our system will calculate outstanding balances for each individual student, based on their individual rate.
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You can also invoice for lessons that happened in the past or for lessons that are happening in the future.

Does Duet allow me to charge a monthly subscription rate?

Yes. With Duet, you can create a different billing cycle (i.e. per lesson vs monthly payment) and a different rate (i.e. $200/month vs $375/month) for each of your students. In fact, you can select a monthly, 3 month, 6 month or yearly subscription rates for your students. Our system will calculate outstanding balances for each individual student, based on their individual subscription schedule.